We will provide timely, courteous customer service. If ever we are discourteous, or if customer inquiries are not handled in a timely manner, we encourage customers to let us know. Customer comments will help us to better serve you.
We will connect a customer service rep by the date promised. If we fail, we will automatically credit that customers account $50. This commitment does not apply during severe storm conditions or emergency events, if access to that premises is not available or is deemed unsafe, if contractors are the cause of the delay, or if extenuating circumstances prevent a timely completion.
We will provide customers with an accurate bill. If a customers bill is inaccurate, in addition to correcting it, we will automatically credit that account ($25 for residential customers and $150 for commercial customers).
We will respect each customers property. Respecting the property of others is a fundamental courtesy. If our employees damage property, they will initiate a prompt, mutually agreeable resolution of the problem.
If you are not happy, we want to know. Please contact us by email or give us a call at 855-337-4465 if you have a concern or a problem with our service.
The Red Seal Program
The Red Seal Program is recognized as the interprovincial standard of excellence in the skilled trades.The program was established more than 50 years ago to provide greater mobility across Canada for skilled workers.
Through the program, tradespersons are able to obtain a Red Seal endorsement on their provincial/territorial certificates by successfully completing an interprovincial Red Seal examination. The Red Seal Program acknowledges their competence and ensures recognition of their certification throughout Canada without further examination.
At Open House Prep we feel the best references are from you our customers, which is why we feel you should be rewarded for recommending our business to your friends and family. We have put together a referral package that would say thank you for our business and thank you for the referral.
How does it work?
Here is how it works, for every friend or family that you recommend that signs up with us we will give you up to $200 plus gifts. Our referral program has the incentive for cash back from the referral and a percentage off any future projects that you may have on your home.