We will provide timely, courteous customer service. If ever we are
discourteous, or if customer inquiries are not handled in a timely
manner, we encourage customers to let us know. Customer comments
will help us to better serve you.
We will connect a customer service rep by the date promised. If
we fail, we will automatically credit that customers account $50.
This commitment does not apply during severe storm conditions or
emergency events, if access to that premises is not available or
is deemed unsafe, if contractors are the cause of the delay, or if
extenuating circumstances prevent a timely completion.
We will provide customers with an accurate bill. If a customers
bill is inaccurate, in addition to correcting it, we will automatically
credit that account ($25 for residential customers and $150 for commercial
We will respect each customers property. Respecting the property
of others is a fundamental courtesy. If our employees damage property,
they will initiate a prompt, mutually agreeable resolution of the
If you are not happy, we want to know. Please contact us by email
or give us a call at 855-337-4465 if you have a concern or a problem
with our service.
At Open House Prep we feel the best references are from you our
customers, which is why we feel you should be rewarded for recommending
our business to your friends and family. We have put together a referral
package that would say thank you for our business and thank you for
Here is how it works, for every friend or family that you recommend
that signs up with us we will give you up to $200 plus gifts. Our
referral program has the incentive for cash back from the referral
and a percentage off any future projects that you may have on your